Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
What This Page Covers
This page brings together the most common questions about using the site, from deposits and withdrawals to account rules and game behaviour. Each answer is written to explain the reasoning behind the rule, not just the rule itself. The questions below cover the practical parts of playing: what happens to your money, how your account works, and where to find controls that affect your session. If you have a question about a specific promotion or game, check the relevant page inside the lobby first.
Getting an Answer Not Listed Here
If your question is not covered below, the quickest way to get an answer is through the live chat button in the bottom corner of the site. The team handles most queries within a few minutes and supports both English and Bahasa. You can also check the terms and conditions page, which covers bonus rules, withdrawal limits and account policies in full. For anything related to a specific game, the game itself usually has a rules or help screen accessible from its menu.
Compare this with Fishing Games, Live Games, Mini Games, Slot Games, then read the promotions for the terms attached.
Short answers
Which payment channels are supported?
The platform supports bank transfer through online banking, plus the e-wallets Touch 'n Go, GrabPay and Boost. DuitNow and FPX transfers are also accepted. Each channel has its own deposit and withdrawal limits, which are displayed in the cashier menu.
Can I play on a phone?
The same account works from any browser on any device, with nothing to download — fishing games and live games included.
How do I set a deposit limit?
Once the limit you set is reached during a session, the deposit button in the cashier simply stops working until the limit period resets. You configure the limit through the responsible gaming section in your account settings, where you choose the amount and the time window, such as daily or weekly.
Which languages does support speak?
Live chat is staffed around the clock in English and Bahasa Melayu. A payment question is answered in either — Bank transfer and DuitNow included.
What has to be wagered before a bonus withdraws?
Twelve times the deposit and bonus combined. Weighting differs by format — slots count fully, live dealer tables a fifth. The fishing games and live games pages describe how each plays.
Does the account have to be verified, and when?
If you try to withdraw before verifying the account, the request is held and you are prompted to upload documents then and there. The verification process is started only when needed, but completing it before you request a withdrawal avoids any delay.